UCLA Extension

Manager’s Toolkit

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Professional development focused on leadership, management and communications.

Browse through these popular courses below.

Behavioral Science Foundations


This course is an introduction to selected concepts in behavioral science, their integration, and their application to management. It covers organizational, group, cultural, and individual behavior in relation to the managerial environment and functional fields of business administration.

Leadership Principles and Practice


Using lectures and a sensitivity training laboratory, this course covers understanding oneself as a leader and others as individuals and members of working groups. It also analyzes the group process, including group leadership.

Management Theory, Policy and Process


This course introduces management theory, policy and process in a wide variety of organizational settings. The managerial functions and processes of planning, organizing, leading and controlling are presented and applied to demonstrate how the management of people and resources accomplishes organizational goals.


Enhancing Your Facilitation and Coaching Skills


Managers and supervisors are increasingly called upon to coach subordinates and facilitate meetings. This course teaches how to give feedback that helps correct shortcomings, apply meeting management fundamentals, evaluate group processes, handle difficult individual behavior, evolve groups into teams, avoid facilitation/coaching mistakes, change group norms, master process interventions useful in facilitating meetings, and practice training techniques to increase job knowledge and skills.


Conflict Resolution, Negotiation and Collaboration


Over 50 years of intensive development has produced a powerful set of tools and techniques for managing and resolving conflict in organizations by presenting and inventory of the alternative approaches available to managers. Participants assess their own conflict-management style and practice skills under the guidance of the instructor through case analysis, role-playing, and group exercises.


Human Interaction Skills


This course examines practical skills that can be used immediately by executives, managers, supervisors, customer service staff, total quality team facilitators and members, human resource staff, trainers and consultants. Topics include constructive use of power and influence in organizational settings, handling criticism, personal attack, pressure, and manipulation, managing stress of conflict; developing rapport and harmony with others; increasing sensitivity to the reactions of others; and basic negotiation skills.


Developing Managerial Effectiveness


This course provides the latest techniques for improving managerial and supervisory skills and competencies. Topics include identifying the strengths in your personal style; communicating with others with others who have different styles; goal setting for results; understanding ground rules of different work cultures; horizontal management of quality, service, timeliness, innovation, and costs in the high-performing work system; sources of managerial power and influence; vertical relationships and empowerment; and negotiating for authority and resources.


Increasing Productivity through Performance Management


Applying scientific behavior modification principles and methods to increase individual and group productivity on the job, this course looks at novel, practical and successful ways to with such work problems as absenteeism, tardiness, insubordination, grievances, complaints, loafing and production slowdowns. It is recommended for managers and supervisors at all organizational levels.


Becoming a Culturally Proficient Leader


This course introduces the fundamental concepts of cultural proficiency, a framework for leadership and decision-making that addresses differences among diverse cultures and the need to service the unique needs and expectations of these cultures both within the organizational workplace and for external customers. Instruction focuses on understanding the six levels of behaviors, practices, and policies that exist along the cultural continuum and using this understanding to identify cultural proficiency issues that exist within your organization, with an emphasis on under-served cultures. Enhanced definitions of diversity and culture also are addressed in the context of customer service.


Leadership Communication Strategies


This course is designed to improve interpersonal behaviors and communication skills for those in leadership roles with the goal of improving relationships, productivity, and the quality of work. Topics include listening, self-disclosure, methods of expression, nonverbal communication, influencing behaviors, addressing hidden agendas, and male/female communication in the workplace.


New Project Management


This course introduces a new set of core competencies for successful project management in organization climates characterized by downsizing, outsourcing employee empowerment, and continual change. Emphasis is on the importance if project pre-planning, team structure and team building, and negotiating.


Leading Teams for High Performance


This course introduces the participant to the major concepts of development of groups and trams and the behaviors which impact upon group processes and productivity. Emphasis is on the methods for improving cooperation and collaboration of team members, thereby improving their performance and productivity.


Managing Change in Organizations


Managing Change in Organizations is a dynamic process. This course focuses on planning and implementing change in organizations, emphasizing the role of transformational leadership. The role of transformational leadership and the integrative competencies and interpersonal skills required of individuals who initiate, manage, and are affected by change are examined.


Creating Winning Strategies: The Strategic Planning Process


This course explores the methods used to create winning strategies that enable organizations to achieve their goals. An overview of the strategic planning process and review of examples of various planning methodologies are provided. Topics covered include industry and competitive assessments, SWOTT analysis, gap analysis, core competencies and their effective utilization, goal and objective prioritization balanced performance measures, strategic thinking techniques, strategic alliances, and planning contingencies.


Management and Supervision


This course examines the role of the first-line manager and/or supervisor within the organization and emphasizes the application of management functions in effective supervision. Participants examine and develop the skills and techniques that may be used in the work environment to improve effectiveness. Topics include an overview of management theories, the major functions associated with process management, decision-making, organizational culture, change management, communication, leadership motivation, and group development.


Making Your Message Clear


Whether you are speaking to an audience of one or 100, identifying your message and staying focused on it is very important to clear and effective communication. In a safe environment, participants in this course learn skills that can help them to avoid the pitfalls of defensive listening and self-conscious thinking. They are taught techniques that can help them get to the point, organize their thoughts, and present their products and ideas in a way that persuades and connects them with the listener. A


Monitoring and Controlling Workflow


The pressure to produce has made time an increasingly valuable commodity to organizations. A key ingredient to managerial/supervisory effectiveness is the ability to stay organized while monitoring and controlling the work of others in a timely, efficient manner. In this course, participants learn how to increase their personal productivity using proven time-management, goal setting, and delegating techniques. Specific methods for monitoring and controlling workflow and evaluating results are presented. Participants assess and examine their personal work habits and assumptions about time.


Project Management that Works


Making certain that projects achieve their objectives, meet deadlines, and come in within budget can be a daunting but rewarding challenge. This seminar provides managers with proven tools, concepts, and ways of thinking about projects that considerably enhance the likelihood that their projects will be completely successful. While this course is useful for anyone who needs an overview of how projects can be planned, executed, and controlled successfully, it is especially designed for those who are relatively new to the world of project management.


Leading and Motivating Employees


All supervisors and managers–especially those newly responsible for directing the work of others–can become change agents if they understand the role of the “leader.” To develop this understanding, you must start with an awareness of your own communication style and how it affects others, as well as develop an appreciation for the different ways people approach work and are motivated to achieve. This seminar focuses on “leading” as a means to affect change and accomplish desired results. Participants learn to assess and understand their individual styles and behaviors, then analyze how these attributes can be harnessed in a leadership role. The seminar also examines powerful methods for motivating employees.


Creating High-Performance Teams


Team-based management and the use of self-directed teams have proven to be successful approaches for coping with challenges facing today’s organizations. Managers and supervisors need to be able to build and utilize successful teams that function independently and harness the collective strengths of the entire workforce. In this seminar, participants examine the principles of team building, learn to set up an internal framework to support team progress, and develop related problem-solving methods.


Coaching and Mentoring Employees


Managers and supervisors play a key role in coaching all types of employees in all kinds of situations, but few have had formal material training in the process or understand the benefits. Coaching (and mentoring) suggests and supportive/collaborative approach rather than a directing or controlling approach. For many employees, this may be the most effective way to boost performance, harness competitive energy, or defuse problems. This course introduces the basic elements of coaching and mentoring, discusses the appropriateness and benefits of each approach, and provides specific application techniques for a wide variety of personality types and work circumstances.


Facilitating Groups and Managing Meetings


With the advent of teams and collaborative work environments, a great deal of time is spent in meetings and group sessions. Increasingly, supervisors and managers are called to facilitate various group interactions. In this seminar, participants learn how to plan for meetings and carry out elements of the group process as skilled facilitators. Discussion and exercises center around strategies for setting goals and planning agendas, actions to stay on track and achieve desired results, and tactics to involve all the players in the group process.


Overcoming Obstacles to Organization Change


Managers increasingly face challenges to change and adapt in response to today’s competitive and sometimes chaotic world. Unfortunately, only about half of managers’ decisions are implemented successfully, and formal change programs for quality or cost reduction fare even less well. Many factors can be driving forces for change or insurmountable obstacles to its realization. This seminar examines the role of power and politics, economic cost and benefit, advanced technology, individual skills and organizational know-how, organizational identity and belief systems, group norms, personal style, and organizational structure and accountability in managing change.


The Business of Creativity in Leadership


Today’s professional and personal challenges demand ever-increasing creativity to achieve major breakthroughs and change. While creativity is within everyone, it is often suppressed by hidden blocks and unconscious habits. This course helps you recognize and remove these impediments so that you can access your creativity more consistently and effectively. The approach, taught at the Stanford Graduate School of Business for more than two decades, goes deeply into the ideas, introspection and behaviors that allow you to apply your creativity and be more relaxed, productive, and happy. The tools and daily practices help increase professional effectiveness; improve decision-making and build greater insights into one’s leadership ability.


Managing Conflict and Disagreement


Managing conflict is a critical part of every manager’s job. This highly interactive seminar provides practice in the basis of using key techniques to resolve conflict in today’s organizations. Participants assess their own conflict management styles and practice effective communication and listening techniques, trust building, and constructive framing of issues to assist in resolution. Conflict strategy choices include claiming maximum value for self or creating value for all parties. Negotiation techniques include identifying issues and interests, compromise, trading off interests, and packaging proposals.


Mediation Training Program: The Art of Win-Win Negotiations


Through manuals, lectures, experiential exercises, and role-playing, this intensive course teaches both the theory and practice of mediation. Topics include navigating through conflict, active listening, interest-based negotiations, six-stage mediation process, and constructing and writing settlement agreements. This program is essential for professionals in law, business, psychology, human resources, insurance, real estate, and medicine–as well as all those who want to learn a new short-term method to resolve disputes which saves time and money while maximizing goodwill and cooperation.


Advanced Mediation Training Program: Intensive Mediation Clinic


In this experimental workshop, students practice the theory, skills, and methodology taught in the basic mediation course. Following a review of key mediation principles, the course explores the case-intake process. The instructor demonstrates mock complex mediations based on real-life circumstances. Students then role-play as mediators in front of the class. Instructor analysis and student feedback is offered in an open class forum following each activity.


Innovative Mind, Business Mind


In today’s globally integrated economy, success depends on the ability to innovate products and services to provide value to all stakeholders. Designed for today’s and tomorrow’s innovators, this course explores the differences between routine work and creative work, conventional thinking and value innovation, and competition and uncontested market space. Instruction examines the language and conventions of business, looking beyond the words themselves to find a deeper understanding. Real-world situations are used for examples.